Customer service

Scaling customer service is a common concern globally in fast growing financial services businesses. Top three aspects that need to be taken care of for scaling customer service are: Cost, Quality & Risk

3aspects

Voice identification

Automate voice identification for enhanced security and customer experience

Call intent prediction

Analyze customer calls to identify call intent and suggest ‘next best action’ to service representatives

Risk-based audit

Risk-based monitoring of customer calls assist audit teams in ensuring regulatory compliance while handling huge call volumes